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About Carrefour
Carrefour is a fast-growing multinational retail and wholesaling corporation, operating a chain of over 12,225 hypermarkets, grocery stores, and convenience stores in more than 30 countries. As of January 2023, Carrefour is the world’s eighth-largest retailer by revenue.
The Challenge
During 2019, Carrefour adapted their warehouse in Le Plessis-Paté, France to serve as a central distribution hub for all of their e-commerce, ambient, and cold food related curbside and home delivery orders within the south of Île-de-France. Carrefour realized that to keep pace with the thousands of daily orders the facility would receive, with steadily increasing demand for same day delivery and order accuracy, they needed a solution that would enable them to reach the highest degree of order fulfilment performance and efficiency. Add in a multitude of varying sales peaks among more than 10,000 product references with limited floor space to expand operations, and you can see why Carrefour sought a warehouse automation partner they could trust to meet their needs.
The Solution
Robots | Stations | Storage Bins | Bins/hour | System Height | System Footprint |
---|---|---|---|---|---|
148 | 18 | 30,940 | 2,800 | 8.2m (27ft) | 18,290m² (196,871sq.ft) |
Ambient System
Robots | Stations | Storage Bins | Bins/hour | System Height | System Footprint |
---|---|---|---|---|---|
78 | 11 | 12,600 | 1,800 | 5.9m (19.3ft) | 1,000m² (10,763sq.ft) |
Chilled System
Results
1. Boosted Customer Satisfaction
- Preparation reliability increased to 99% for all orders
- 2-hour home delivery enabled thanks to ability to access any SKU in the system within two minutes
2. Improved Efficiencies
- Utilized entire height of warehouse to increase storage density by 4x
- System ready for quick and easy expansion with ability to add robots within minutes
3. Enhanced Performance
- Increased throughput of more than 13,000 product references by 4x
- Fulfilling up to 4,000 orders each day with consolidation of manually picked items