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About Carrefour
Carrefour is a fast-growing multinational retail and wholesaling corporation, operating a chain of over 12,225 hypermarkets, grocery stores, and convenience stores in more than 30 countries. As of January 2023, Carrefour is the world’s eighth-largest retailer by revenue.
The Challenge
During 2019, Carrefour’s micro-fulfilment center in Reims, France experienced the “good” problem that both excites and scares many fulfillment warehouses: rapid growth. Until then, the facility had operated with a manual picking operation for fulfilling thousands of daily e-Commerce orders for curbside delivery. However, rapid growth and increasing demand for same-day, error-free orders compelled Carrefour to seek an automated solution to improve the facility’s operational performance and capacity while maintaining a high degree of flexibility.
The smooth fulfilment and replenishment of more than 63,000 SKUs during routine as well as a multitude of varying peak periods throughout each year was a top priority. A system that could efficiently utilize their warehouse’s limited space was also important to Carrefour.
The Solution
Robots | Stations | Storage Bins | Bins/hour | System Height | System Footprint |
---|---|---|---|---|---|
26 | 3 | 8,100 | 700 | 6.5m (21.3ft) | 619m² (6,662sq.ft) |
Results
1. Plug & Play Modularity
- Installed in just six weeks with minimal disruption to on-going operations thanks to the experience gained from its three sister systems at other Carrefour sites
- System ready for quick and easy expansion with ability to add robots within minutes
2. Improved Customer Satisfaction
- Raised picking reliability rate to over 99%
- Ability to access any SKU in the system within two minutes to service urgent order requests for fast shipping
3. Increased Efficiency
- Utilized entire height of warehouse to increase storage density and SKU quantity
- Drastically reduced lead times for curbside pickup orders through partial order preparation in consolidation with chilled items that are manually picked in-store