Carrefour - Reims, France

Exotec - picking station and operator

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Carrefour is a multinational retail and wholesaling corporation, operating a chain of over 12,225 hypermarkets, grocery stores, and convenience stores in more than 30 countries.

  • Location: Reims, France
  • Distribution: e-Commerce orders for curbside pickup
  • Products: Ambient grocery items

Carrefour had three priorities in mind for upgrading their micro-fulfillment center in Reims, France: performance, capacity, and flexibility. The Skypod system’s strong combination of the three provides Carrefour with the ability to re-stock more than 63,000 SKUs of in-store goods and smoothly serve curbside pickup orders during their normal and bi-monthly peak periods. As this was the fourth Skypod system installed at a Carrefour micro-fulfillment center, the installation was completed in just six weeks.

RobotsStationsStorage BinsBins/hourSystem HeightSystem Footprint
2638,1007006.5m (21.3ft)619m² (6,662sq.ft)

Results

1. Plug & Play Modularity

  • Installed in just six weeks with minimal disruption to on-going operations thanks to the experience gained from its three sister systems at other Carrefour sites

2. Improved Customer Satisfaction

  • Raised picking reliability rate to 99%

3. Increased Efficiency 

  • Utilized entire height of warehouse to increase storage density and SKU quantity 
  • Drastically reduced lead times for curbside pickup orders through partial order preparation in consolidation with chilled items that are manually picked in-store
“The Skypod system was chosen on the one hand, for its record implementation time, and on the other hand for the structural flexibility and agility of the solution in operation.”
– Mourad Bensadik, e-Commerce and Operations Director France, Carrefour

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